All help · Unlocking episodes
NEX was taken and the episode did not open
This should not happen: the debit and the unlock are written together in one transaction, so either both happen or neither does. If you see it, report it from Help and choose Payment issue — we will look at it and put it right.
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Anything about your account — purchases, balance, your requests — is handled inside the NEXVEED app, where we can reply to you and follow it up.